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This policy covers how Canada’s Children’s Hospital Foundations (CCHF) treats the personal information we collect and receive from donors.

Personal information is information that is personally identifiable like your name, address, email address or postal code, and that is not otherwise available publicly.

This policy does not apply to the practices of local children’s hospitals, companies that CCHF does not own or control, or people that CCHF does not employ or manage.

The information we collect and use

When you donate to CCHF, we collect personal information such as your name, email address and postal code.

CCHF also automatically receives and records information on our server logs from your browser, including your IP address and the page you requested.

We use this information for the following general purposes:

  • to improve our services
  • to contact you
  • to conduct research
  • to provide anonymized reporting for internal and external clients

How we share and disclose information

When you donate to CCHF, we share your contact information with the CCHF-participating hospital that was designated as the recipient of your donor gift. You are advised to review the receiving hospital’s privacy policy to see how they will use your donor information.

CCHF does not rent, sell or share personal information about you with other people or non-affiliated companies except to provide the products or services you have requested, when we have your permission, or under the following circumstances:

  • To respond to subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims.
  • If we believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of CCHF’s terms of use, or as otherwise required by law.
  • To transfer information about you if CCHF is acquired by or merged with another company. In this event, CCHF will notify you before information about you is transferred and becomes subject to a different privacy policy.

How to correct or update your personal information

You can change your donor information (name, address, etc.) in our database by contacting our customer support team at or by clicking here (opens in a new window) (opens in a new window).

Donors who have previously opted in to external communication lists and services can also use the above contacts to inform CCHF should you no longer wish to have your personal information shared outside of the organization.

Confidentiality and security

Your personal information will be accessible only to employees who we reasonably believe need access in order to do their jobs or to provide you with the products or services you requested.

To protect your personal information, we have physical, electronic and procedural safeguards in place that comply with applicable regulations. CCHF also uses industry-standard SSL-encryption to protect data transmissions in certain areas.

Website privacy

Use of cookies

CCHF’s website uses cookies, which are small text files placed on your computer through your browser when you visit our website. Cookies are used for a number of purposes such as to track our website’s user traffic patterns and to personalize your online experience on our website.

You may refuse the use of cookies by changing the appropriate settings on your internet browser if your browser permits. However, by doing so you may be unable to use the full functionality of our website. CCHF’s website may also use “remarketing pixels”.

Use of Google Analytics

CCHF’s website uses Google Analytics, a web analytics service provided by Google. By using our website, you agree to the use of Google Analytics.

Google Analytics uses cookies to help CCHF analyze how visitors use our website and to analyze the information generated by the cookies, which includes your IP address. This information is transmitted to and stored by Google. Google uses the information for the purposes of compiling reports on CCHF’s website activity, analyzing your use of our website and providing other services to CCHF related to internet usage and website activity. For more information on Google’s privacy policy, please visit their website: (opens in a new window)

Use of Google Adwords and Facebook remarketing services

CCHF’s website also uses Google Adwords and Facebook remarketing services, and may use other third party remarketing services, to advertise about CCHF across the internet on third party websites accessed by you once you have visited our website. This remarketing could, for example, be in the form of an advertisement placed on the Google search results page or on Facebook. Google, Facebook and other third party vendors use cookies to serve you such ads based on your past visits to our website.

By using CCHF’s website, you agree to the use of Google Adwords and Facebook remarketing services. You can opt out of Google Adwords and Facebook remarketing by visiting the links below:
Opt out of Google Adwords (opens in a new window)
Opt out of Facebook remarketing (opens in a new window)

Changes to this privacy policy

CCHF may update this policy from time to time. We will notify you of any significant changes affecting how we treat your personal information by sending a notice to your primary email address specified in your CCHF account or by placing a prominent notice on our website.

Canada’s Children’s Hospital Foundations
Re: Customer Care – Privacy Policy Issues
240 Richmond Street West, Suite 4-142
Toronto, ON M5V 1V6
(437) 880-5437 (KIDS)